Today, we are going to be talking about how to make customer services listen to your compliant. Let’s face it, we don’t always get the quality of service that we’d like to receive in life, and there are times when you’ll want to complain, but rather than just pounding on the table and being the angry customer, there’s a more constructive way.
Let Them Know you are a Loyal Customer
First, contact the service provider and, let them know you’re a loyal customer with a complaint you’re getting in touch with them to give them a chance to take good care of you, win you back and improve their business
State Clearly Exactly What Happened
Let them know the facts, if there’s a specific suggestion or recommendation that you have about how they can improve their service, not just for you, but for all of their customers. This is the time to state clearly your suggestions and your recommendations.
Tell them specifically what you would like them to do for you
Customer service representatives gets a lot of complains on a daily basis, so you need to be clear and concise about what you really want them to do for you as doing this will make you stand out of the crowd. Let them know how they can bounce back and recover your loyalty, how they can retain you as a positive and happy customer.
Talk to Someone Superior
If the person you are talking to cannot or will not help, do not be afraid to insist on talking to someone with more superior. Frontline agents are often not authorized to deal with infrequent problems, but that does not mean that anyone can help. Look for a superior officer to get the result you want.
Thank Them for Taking Action
And finally thank them for taking action; remind them that a customer with a complaint is actually a loyal customer.
Keep a Log to Record all the Details
You should keep a call log to record all the details of each call that you’ve held with your provider. The log should include the date and time of the call, as well as the name of the person you spoke with, try to be patient when you’re speaking to your provider, don’t raise your voice and make sure you’re talking to the right department and correct people to deal with your complaint. If, after eight weeks, there has been no resolution contact an alternative dispute resolution organization to get their advice on how to proceed.
Let’s face it in today’s world; it’s easier to complain than ever before. Some people go online and rant and yell and scream and spread a lot of bad will, but that isn’t really how you can get better service from Virgin Media. So, the next time you have a complaint, make it a constructive complaint, help the service providers give you what it is that you need help with so as to provide the service that people like you deserve and make customer services listen to your compliant.