Virgin media aims at giving their customers the best services possible.Like all multinationals,Virgin media tries to analyze contingencies as well as it can. However, this is hard and time to time it will experience troubled services. As a customer, you might not know what to do when this happens and hence be tempted to move to another media service.This willprobably be more expensive, so why move when you can contact virgin media customer care and make your complaint?
How to make a successful complaint.
Know the problem.
Before you make a complaint make sure you have good knowledge about what you want the virgin media customer service to do for you. You should know beforehand what you expect after the call. It does not help to call and vent your anger with no idea about what the main problem is.At times you might not be able to tell the solution you expect to receive. For this reason, it would be helpful if you went online and researched for people who had experienced the same problem and what solution they got.
Understand the procedure of making a complaint.
This information is available online. You can get it from their official website. You can have a person explain the precedence to you if necessary. Understanding the procedure will save you a lot of time.
Keep your documents in order.
While communicating with the customer careyou might be asked questions to verify if you are who you are. They might need the information present in your documents to prove. If you have billing inaccuracies, you should have your statements organized chronologically and easily accessible.
Get proof of the communication.
However much Virgin media customer service has proved to be trustworthy, miscommunication can occur. To beon the safer side, there should be a safetynet. If you are communicating via email,then you need not worry because the emails can be used as proof of the promise made. Otherwise, you can record the call or ask for a letter of proof to be emailed to you. Remember to keep a log of all the calls you have made to Virgin Media. Note down who you spoke to, date and time and how long the call lasted.
Control your emotions.
Having troubles getting a service that you have paid for could be very annoying. However, you should always understand that the person at the end of the line is also human. Putting unnecessary pressure on the customer care agent will only slow down the process of getting the problemresolved.Be polite and professional. Use a stern voice to show that you mean business. Be patient and reasonable. Give the provider time to explain to you what is going on. If you do not understand something, be free to ask for clarification. Ask to speak to the seniors if you think that the customer care agent is not cooperating.
Virgin Media customer service is always at your service. Have the above tips in mind before making that call and you will have the best Customer care interaction. Contact Virgin Media customer care at 0843515 8680 today. Visit this site for more information : Http://www.contactvirginmedia.com